Elevated P99 latency on some requests

Incident Report for hCaptcha

Resolved

P99 latency has returned to norm as of 20:05 UTC.
Posted Jun 20, 2024 - 20:23 UTC

Monitoring

Due to an incident at an upstream CDN provider starting at 18:00 UTC, we are observing elevated P99 latency (+100-200ms) on a minority of traffic in the Eastern US and Western Europe regions, caused by some traffic being rerouted to more distant POPs.

We have put overrides in place and will continue to monitor performance; there is no impact to availability and no action is required.
Posted Jun 20, 2024 - 19:58 UTC
This incident affected: Captcha API, Stats API, User Management API, and Enterprise Reporting APIs.