Elevated latency in IAD region for connections from AWS us-east-1

Incident Report for hCaptcha

Resolved

We are no longer seeing elevated latency in IAD.
Posted Aug 21, 2025 - 19:47 UTC

Monitoring

An upstream WAF provider is experiencing increased latency in the IAD region, which appears to be primarily affecting connections from AWS us-east to our API endpoints.

Most traffic has been rerouted to nearby regions, so siteverify endpoints from servers connecting from AWS us-east regions that do not use our PrivateLink or Direct Routing options may see 20-50ms of increased latency until IAD is restored.

Impact appears to be less than 0.005% of total requests, but may be concentrated on some network links.
Posted Aug 21, 2025 - 19:39 UTC
This incident affected: Captcha API.